Transparency and Complaints

Bruno Sforni S.p.A. is an insurance intermediary registered in the Unique Register of Insurance and Reinsurance Intermediaries (RUI) maintained by IVASS under number B000067253 since 25 May 2007, Section B (Broker).

Registered office and contacts
Corso Giacomo Matteotti 1
20121 Milan (MI) – Italy
VAT number / Tax code: 03063050151
Phone: +39 02 783643
Email: info@sforni.it
Certified email (PEC): brunosfornispa@legalmail.it

The intermediary is subject to the supervision of IVASS. Registration in the RUI can be verified on the IVASS website: https://servizi.ivass.it/RuirPubInternet/ (select “Search intermediaries” and enter the number or company name).

A complaint is a written statement of dissatisfaction addressed to an insurance intermediary concerning its conduct or omission. Requests for information, assistance or clarification are not considered complaints.

Complaints may be submitted to Bruno Sforni S.p.A.:

• By email: reclami@sforni.it
• By certified email (PEC): brunosfornispa@legalmail.it
• By registered mail: Bruno Sforni S.p.A. – Ufficio Reclami, Corso Giacomo Matteotti 1, 20121 Milano (MI)

The company will provide a response to the complainant within 45 days of receipt of the complaint.

If the complainant is not satisfied with the outcome of the complaint or if no response is received within 45 days, before referring the matter to the Judicial Authority, the complainant may contact IVASS – Intermediaries Supervision Service, Via del Quirinale 21 – 00187 Rome (fax +39 06.42133.206 – PEC: ivass@pec.ivass.it), using the form available on the website www.ivass.it.

From 15 January 2026, if the complainant is not satisfied with the outcome of the complaint or if no response is received within the prescribed time limits, the complainant may apply to the Insurance Arbitrator (AAS) through the dedicated portal www.arbitroassicurativo.org, before referring the matter to the Judicial Authority. The right to apply to the Judicial Authority or to other ADR systems provided for by law remains unaffected.

Bruno Sforni S.p.A. adopts a specific policy for the identification, prevention and management of conflicts of interest, in order to ensure that clients’ interests are always protected as a priority. The intermediary operates with impartiality and transparency, avoiding situations that may compromise the client’s interest. Any conflict situations are managed according to internal procedures that prioritise the interest of the policyholder/insured. Further details on the conflicts of interest policy are available on request.

Bruno Sforni S.p.A. operates as an insurance broker on the basis of an impartial and personalised analysis, evaluating contracts offered by a large number of insurance undertakings on the market, without exclusive ties or direct mandates. There is no obligation to offer contracts from a limited number of undertakings. The list of insurance undertakings with which we have free collaboration relationships is available on request at our offices.

For the processing of personal data, please refer to the dedicated Privacy Policy

Last update: 14 January 2026